TIC Gums has always been known for its excellent technical support and accessibility.
TIC Gums has always been known for its excellent technical support and accessibility. The Gum Gurus have helped countless customers solve the roughest of formulation problems and turn them into successful products. Traditionally, customers have reached for the phone to call the TIC Gums’ technical hotline. Now TIC Gums is offering a new, enhanced level of technical assistance, one that is just a click away: live chat.
The TIC Gums’ live chat is available during regular business hours, Monday through Friday 8 a.m. to 5 p.m. EST, through the live chat icon found on the TIC Gums’ Web site, or by visiting ticgums.com/chat. Whether customers need product information, have general questions or need more in-depth technical assistance, they are instantly connected to the expert help of a Gum Guru.
According to Stacy VanDenHeuvel, marketing specialist at TIC Gums, the new feature is already popular: “Within seconds of going live, we had our first customer asking a product question! It was very exciting.”
To use the TIC Gums’ live chat feature, visit ticgums.com/chat or click on the chat icon on the left side of the homepage.
TIC Gums offers live-chat capability
September 27, 2009