Supplier Spotlight: SUDMO North America Inc.
Another aspect of SNA’s success in the market place is its commitment to customer service. This commitment is demonstrated through the company’s promise that dedicated SNA personnel are available twenty-four hours a day, seven days a week, including holidays. If a customer calls SNA during non-business hours, they will be directed to a number where they can reach a member of SNA’s staff who will do whatever possible to help themincluding anything from technical support issues to arranging an emergency spare parts shipment. “We appreciate the importance of avoiding any unnecessary plant downtime,” says Jack Jordan, President of SNA, “so we believe it is important to always be available to our customers in case of an emergency. If a customer calls us and needs a spare part, whether it’s a weekend, a holiday, or the middle of the week, we can usually get it to them in less than 24 hourseven on the same day with a counter-to-counter shipment. This level of service is invaluable to our customers.” In addition, SNA works closely with it’s distribution partners to ensure that customers get the best technical solutions possible when using SÜDMO products and they maintain a large inventory in their warehouse at all times to ensure they have the resources necessary to support the operational requirements of today’s food and dairy processors.