Christmas was a dim but pleasant memory until the credit card statement arrived this month. Looking at those charges dredged up memories of The Great UPS Delivery Fiasco of 2013. It was in all the headlines, but in case you missed it, here’s the re-cap: UPS did not delivery some presents by Dec. 25, throwing entire households into despair and ruining the holiday for everyone. Or so I’ve been told. My wife and I spent our holiday dollars on travel.
I started thinking about how this UPS flap and other headline-making current events (Target, Edward Snowden and the Super Bowl) might hold a lesson or two for the dairy industry. Here goes: