Effective training of plant and quality assurance personnel is essential to achieving quality and food safety standards. The training should involve both technical and practical applications of the process. In addition, it must involve all employees, especially Bubba and his counterparts — Junior, Leroy, “They” and “Supposed To.”
Who is Bubba? He is usually a long-term, dependable and loyal employee who has endured many operational and management changes. He or one of his counterparts works on the line in almost every dairy plant in the United States. Bubba knows what is being done, but he may not understand how it should be done or the impact the process could have on quality or food safety.