A cutting in an ice cream plant is rather like reading the reviews after the opening-night performance of a concert. The quality control team (the critics) looks at the finished product and packaging created by the production team (the orchestra). QC reviews whether the process went according to plan.
When Dairy Foods visited the novelty plant of Mars Chocolate North America one morning this year, various ice cream novelties had been arrayed on cutting boards on a table in a room overlooking a packaging line. The administrative offices and the plant of Mars’ ice cream division are co-located in the same building in Burr Ridge, Ill., a southwest suburb of Chicago.